Today's audience relies heavily on the internet to share positive and negative experiences, voice...
"ORM / Online Reputation Management"
Online Reputation Management: What It Is, Why It Is Important and Best Practices to Follow
Whether you're a small business or a Fortune 500 company,...
Social Listening: The Key to Brand Reputation Management
Brand reputation management has changed. Much like the rest of our lives, brand reputation...
Handling a Social Media Crisis
Crisis is a word that all businesses fear. In the good old days - a crisis has to be managed by...
The Importance of Addressing Feedback On Social Media
Gone are the days when you thought the only way to register your complaint against a brand or a...