How Can the Travel Industry Use Social Listening for Growth 

How Can the Travel Industry Use Social Listening for Growth 

With the post-pandemic world coming to normalcy, revenge travel is more than a social term. 

No matter how short the weekend, whether for personal or professional purposes, we are all traveling like never before to catch up with the time lost sitting in our homes. 

In fact, leisure travel has been seeing one of the fastest growth across the industry.

But with how social media is influencing leisure travel, it is becoming a must for businesses to stay on top of the ever-changing trends and preferences. 

Now according to a study, consumers rely on the internet and social media to plan vacations and other activities. But with so many social media platforms to keep a watch on, this is easier said than done and tracking vast amounts of data manually is next to impossible. 

That’s where social listening with platforms like Radarr comes into play. 

How can the travel industry use Radarr for social listening 

Using Radarr, brands in the travel industry can keep track of mentions, keywords, and other pertinent information on social media platforms to learn more about consumer preferences in their industry. 

In fact, brands can also keep track of their own growth and reputation, benchmarked against key competitors in real-time.

Here’s how: 

1. Monitor brand reputation

Customers base their decisions on where to spend their money on the information they find online and through social media. One negative review might significantly impact a customer’s choice, causing them to look at alternative brands. 

Using our platform, you can be alerted in real-time of any negative brand reviews and quickly take action to lessen the impact and, in some circumstances, change your thinking for the better. Radarr can also assist you in keeping track of customer satisfaction.

Sentiment Analysis of a Brand

Businesses in travel companies can also benefit from social listening for spotting new trends. Businesses can stay on top of the latest trends and provide clients with new and innovative products and services by watching social media platforms for mentions of new holiday spots, activities, or experiences.

3. Track competitor activity

You may miss out on opportunities if you don’t include social listening in your competitor analysis approach. Using social listening to watch the competition can be very effective. 

Travel companies can learn about their competitors’ strengths and weaknesses by keeping track of mentions of them. Companies can use this information to stay competitive by creating more effective marketing and sales strategies. 

They can also use social listening insights to highlight the mistakes they need to avoid and find opportunities to build a more positive brand reputation. 

Share of Voice for Competitor brands

4. Understanding customer preferences

Travel companies can better understand their consumers’ preferences thanks to social listening, one of its main advantages. By watching social media sites, travel agencies can learn more about the places, events, and most popular activities with their target market. Then, based on this data, marketing campaigns, and product lines can be modified to meet consumer needs better.

5. Identify the most effective influencers

Build relationships with influencers supporting your brand and products by using social listening to find them. Influencers can effectively raise brand awareness for marketers who can find the right balance between content and engagement. Consumers will turn to brands they trust and remember when they want to make a purchase when they match their brands with the right influencers.

Top Influencer

6. Enhancing customer service

Customer service can be improved by social listening. Travel companies can quickly respond to customer inquiries, complaints, or feedback. This can help build brand loyalty and improve customer satisfaction.

Customer support feedbacks from consumers

7. Crisis management improvement 

Last but not least, social listening is a powerful tool for crisis management. Travel companies can quickly address potential problems and stop them from getting worse by watching reports of crises on social media channels. This can help businesses protect their reputation and minimize the impact of any adverse events.

Wrap up 

In conclusion, social listening is becoming a vital tool for the travel industry. Travel companies can learn a lot about their customers’ tastes, requirements, and feedback by keeping an eye on internet conversations. This enables them to improve their services and marketing plans accordingly, increasing customer loyalty and satisfaction. 

Ultimately, embracing social listening can give travel businesses a competitive edge in an ever-changing market. 

To know more, book a demo of Radarr today

About the author

This article is written by Deepthi B R, the Data Annotator at Radarr Technologies.   

Singapore Presidential Election 2023

Singapore Presidential Election 2023

The 2023 Singapore Presidential Election had three major candidates competing for the presidency: Tharman Shanmugaratnam, Tan Kin Lian, and Ng Kok Song. Social media was abuzz with discussion about the candidates in the weeks leading up to the election. Radarr, a social media sentiment analysis tool, was used to track this discussion and identify key trends.

Radarr’s analysis showed that Tharman Shanmugaratnam had a significant amount of positive sentiment on social media, which was unsurprising given his reputation as a former minister and a safe pair of hands. However, positive sentiment towards Tan Kin Lian was also growing due to his strong performance in televised debates and perceived independence from the ruling party.

Based on its social media sentiment analysis, Radarr predicted that Tharman Shanmugaratnam would win the election by a wide margin. This prediction proved correct, as Tharman Shanmugaratnam won the election with 70.4% of the vote.

The accurate prediction of the Singapore Presidential Election outcome by Radarr demonstrates the power of social media sentiment analysis in predicting election results. In addition to election prediction, social media sentiment analysis can be used for various purposes like identifying customer sentiment, tracking brand reputation, measuring marketing campaign effectiveness, and predicting new product or service success.

As social media continues to grow in popularity, social media sentiment analysis is becoming increasingly crucial for businesses and organizations. By tracking social media conversations, businesses can gain valuable insights into their customers’ and stakeholders’ opinions and attitudes. This information can be used to improve products and services, develop new marketing campaigns, and make better strategic decisions.

Radarr was able to predict the Singapore Presidential Election results accurately due to its use of various factors, including the number of positive and negative mentions, the tone of the language used, and the sentiment of the user’s social network. Additionally, Radarr is constantly learning and adapting to keep up with the latest social media trends. It is also unbiased, which means that the users’ political affiliations do not influence it.

Radarr’s analysis involved collecting data from various social media platforms, filtering the data to remove irrelevant or spam content, identifying all mentions of the three candidates, categorizing each mention as positive, negative, or neutral, and calculating the overall sentiment for each candidate.

Social media sentiment analysis is not infallible despite being a powerful tool for predicting election results. Social media users may not always be honest about their opinions, and social media sentiment can be manipulated by bots or trolls. The results of social media sentiment analysis can also be affected by the sample size and the analysis period.

Read and download the complete report here.

Achieving SOC 2 and ISO Certification: A Major Milestone for Radarr Technologies

Achieving SOC 2 and ISO Certification: A Major Milestone for Radarr Technologies

In today’s digital age, data security and privacy have become paramount concerns for organizations worldwide. To address these challenges, companies often seek certifications that validate their commitment to maintaining the highest standards of information security and compliance. Two essential certifications in this regard are ISO 27001:2013 and SOC 2.

This article aims to shed light on these certifications, their significance, and how they play a pivotal role in safeguarding sensitive information and earning trust from customers and stakeholders.

SOC 2 and ISO are two of the most widely recognized security certifications in the world. They demonstrate that a company has implemented strong security controls to protect its data.

There are several benefits to getting SOC 2 and ISO certification. First, it can help you build trust with your customers and partners. When they see that you have these certifications, they’ll know that you’re serious about data security.

ISO 27001:2013 – Information Security Management System (ISMS)

      ISO 27001:2013 is an internationally recognized standard that outlines the requirements for establishing, implementing, maintaining, and continually improving an Information Security Management System (ISMS). The primary objective of ISO 27001:2013 is to ensure the confidentiality, integrity, and availability of information assets and reduce the risk of data breaches and cyber-attacks.

Key Features of ISO 27001:2013

  1. Risk Assessment and Management: ISO 27001:2013 emphasizes a risk-based approach, requiring organizations to identify and assess information security risks and implement appropriate controls to mitigate them effectively.
  2. Continual Improvement: The standard promotes a culture of continual improvement by establishing regular audits, reviews, and corrective actions to enhance the effectiveness of the ISMS.
  3. Compliance with Legal and Regulatory Requirements: ISO 27001:2013 ensures organizations comply with relevant laws, regulations, and contractual obligations related to information security.
  4. Customer Confidence: By obtaining ISO 27001:2013 certification, companies demonstrate their commitment to safeguarding customer data, enhancing customer trust, and gaining a competitive advantage.

SOC 2 – Service Organization Control 2

SOC 2 is a type of attestation report issued by an independent auditor that assesses a service organization’s controls related to security, availability, processing integrity, confidentiality, and privacy. It is designed specifically for service providers who store, process, or transmit customer data.

Key Components of SOC 2

  1. Trust Service Criteria: SOC 2 evaluates controls based on the Trust Service Criteria (TSC) developed by the American Institute of Certified Public Accountants (AICPA). These criteria ensure that organizations meet specific security and privacy standards.
  2. Scope of Assessment: The scope of the SOC 2 assessment is determined by the service organization, focusing on the systems and processes relevant to the services provided.
  3. Customer Assurance: SOC 2 reports provide valuable assurance to customers, partners, and stakeholders that the service organization has implemented effective controls to protect their data.


Radarr Technologies is certified for both SOC 2 and ISO 27001:2013 certifications. These certifications demonstrate our commitment to maintaining the highest standards of information security, data privacy, and compliance, ensuring that our customers’ data is safeguarded and their trust in us is well-placed. If you would like further information on either of these 2 certifications, please contact us at


K.Prasanth , Senior Devops Engineer

From Boom to Bust: Analyzing the Second Hand Luxury Fashion Market’s Bubble Burst

From Boom to Bust: Analyzing the Second Hand Luxury Fashion Market’s Bubble Burst

In recent years, the secondhand luxury fashion industry experienced a meteoric rise, captivating both casual consumers and investors with the allure of sustainable luxury and cost-effective ownership of high-end items.

However, as with any rapidly expanding market, signs of a bubble have emerged, indicating that the once-booming sector may be on the verge of a significant downturn.

We have identified the several factors that contributed to this and the potential implications for consumers, investors, and the fashion industry.

Second Hand Luxury Fashion Conversations Over Time (Singapore, 2018 – 2023)

What caused the bubble to burst?

Saturation of the Market

The rapid proliferation of online marketplaces and resale platforms facilitated the growth of the secondhand  industry. However, the sheer number of players and the overwhelming volume of available items eventually led to market saturation. With an abundance of similar products available, consumers faced difficulty differentiating between genuine investment opportunities and overpriced fashion pieces.

As the supply increased, the novelty of owning a secondhand luxury item diminished, and the exclusivity that once defined luxury was diluted. Consequently, prices stagnated, and many sellers struggled to find buyers willing to pay premium rates for their goods.

Growth of Secondhand Fashion Goods Retailer Posts (Singapore, 2018 – 2023)

Counterfeit and Authenticity Concerns

With the rise in popularity of secondhand luxury fashion, counterfeit products also flooded the scene. The prevalence of counterfeit fuxury fashion became a significant challenge for both consumers and industry players. For buyers, the risk of unknowingly purchasing a fake item eroded trust in the market, leading to apprehension and decreased demand.

Authentication processes were implemented by many resale platforms, but the task of verifying the authenticity of each item was laborious and not always foolproof. The presence of counterfeit goods further tainted the reputation of the industry, causing concern among potential buyers about the trustworthiness of the market as a whole.

It’s Still Difficult to Authenticate Counterfeit Goods Sold by Secondhand Retailers (Source)

Changing Consumer Behavior

As consumer trends are ever-changing, the initial enthusiasm for secondhand luxury fashion may have plateaued or even reversed. The post-pandemic era brought about shifts in consumer priorities, with many reevaluating their spending habits and placing greater emphasis on essential items and experiences over luxury possessions.

Additionally, the rise of the “buy now, wear now” mindset in fashion has diminished the appeal of investing in pre-owned luxury items that may not necessarily align with current fashion trends. This shift in consumer behavior has led to decreased demand and challenges in offloading certain secondhand luxury fashion, causing prices to plummet.

Mentions of Secondhand Luxury Fashion Purchase Intention Over Time (Singapore, 2018-2023)

The Uncertain Future

The bursting bubble of the secondhand luxury fashion market raises questions about its sustainability in the future. While the market may experience a period of correction, there is also the possibility that it will find a new equilibrium as consumer preferences evolve. For long-term investors, the market’s instability and uncertainty may have implications for their portfolios, as the value of certain luxury items may not hold up over time.

How have luxury brands adapted?

Chanel – Strengthening Brand Exclusivity

As the secondhand luxury fashion market experiences a downturn, Chanel has focused on strengthening its brand exclusivity. The brand’s commitment to producing limited quantities of each collection has long been a part of its strategy. By emphasizing scarcity and reducing the prevalence of its products on the secondary market, Chanel ensures that its items remain desirable and sought-after.

This approach bolsters Chanel’s image as an exclusive luxury brand, attracting discerning consumers who value rarity and craftsmanship. By remaining steadfast in its dedication to exclusivity, Chanel sustains its reputation as a symbol of prestige and elegance.

Chanel J12 Eclipse Watch – Only 55 Pieces Ever Made (Source)

Rolex – Certified Pre-Owned Program

Rolex has taken a proactive approach to the resale market by establishing its certified pre-owned program. Through this initiative, Rolex ensures that pre-owned watches bearing its name meet the brand’s strict standards of authenticity, quality, and condition.

By offering a certification process for its secondhand watches, Rolex gives consumers the confidence to purchase pre-owned pieces without hesitation. This move strengthens Rolex’s reputation for transparency and reliability, safeguarding its image in the competitive luxury watch market.

Rolex Certified Pre-Owned Program (Source)

Louis Vuitton – Innovative Collaborations and Unique Offerings

To cater to changing consumer preferences, Louis Vuitton has sought out innovative collaborations and introduced unique offerings. The brand collaborates with artists, designers, and creative minds from various industries, resulting in limited-edition collections that captivate both existing and new customers.

Louis Vuitton’s ability to strike a balance between its iconic heritage and fresh, innovative designs ensures that the brand remains relevant and appealing to diverse audiences, regardless of market fluctuations.

Louis Vuitton Collaboration with Yayoi Kusama (Source)

The industry’s future remains uncertain, and the true impact of the bursting bubble is yet to be fully realized. Nonetheless, it serves as a valuable lesson about the potential pitfalls of rapidly expanding markets and the importance of maintaining a balanced and sustainable approach to luxury consumption in an ever-evolving world.

As consumers and investors continue to navigate the shifting landscape, the secondhand luxury fashion industry must adapt and innovate to ensure its relevance and resilience in the years to come.

Author’s Note: 

Daffi Ranandi is Radarr’s Associate Insights Manager, constantly monitoring global industry trends through Radarr’s digital intelligence platform. Ever since he purchased a counterfeit luxury bag for his wife by mistake, he got fascinated with taking a closer look at the authentic secondhand luxury fashion industry.

Barbenheimer: Fabulous Double Feature Phenomenon For Cinema Lovers

Barbenheimer: Fabulous Double Feature Phenomenon For Cinema Lovers

When the release dates of two of the most anticipated summer movies were announced, it created a storm in the entertainment industry. Both are opposites in feel and story. One is a fantasy comedy, while the other is a biopic of a brilliant man, produced by rival studios and directed by critically acclaimed filmmakers. While Universal Pictures backed Oppenheimer, Nolan’s former creative home – Warner Bros.- backed Barbie. 

This release date clash led to the creation of ‘Barbenheimer’ – a portmanteau of the two films’ titles. When writing this article, Barbenheimer generated 60.6K posts on Instagram alone. The reception has mostly been positive, as the audience is excited to watch both movies. Barbenheimer has led to the creation of many memes as well.

We at Radarr, looked into what social media data was telling us about this clash of the movie Titans, and this is what we saw. For those who are yet to experience this movie extravaganza, fair warning, there are spoilers ahead 🙂 

(The numbers above are based on data collected from July 1st –  July 28th, globally.)

Due to Barbie’s strong promotions, which started months before the movie’s release, like the selfie generator, encouraged a strong movie fandom that resulted in people dressing up for the movie. This contributed significantly to Barbie-related conversations online, garnering significant engagement as well. 

Oppenheimer didn’t create a similar phenomenon or behavior change and mainly encouraged discussions about its plot and filmmaking quality.

Barbenheimer has become an event for cinema lovers, with many planning for a double feature. The tickets were selling like hot cakes, for both movies. In India, Oppenheimer is leading the race, primarily due to the strong fanbase of Nolan in the country. Still, on a global level, Barbie is topping the box office, with Oppenheimer gaining the second position. The films grossed $162 million(Barbie) and $82.4 million (Oppenheimer) on their debut weekend. 

As the release date got closer, the creative minds on social media started to make posters for #Barbenheimer. 

Since Barbenheimer created a lot of social media buzz, both movies had a mix of sentiments, and the themes discussed around the two movies were also different.

Thematic comparison of the two movies

A MIRROR TO THE SOCIETY: After the movie was released, there was a lot of online chatter around the themes of feminism and patriarchy, as depicted in the movie. While a section of the audience appreciated how these themes are highlighted and about appreciating “girl power,” another section mentioned that the narrative is still problematic as it still doesn’t depict a harmonious coexistence between the two genders.

DRESSING UP FOR THE MOVIE/MARKETING: A significant buzz around the movie was generated by the marketing activities around it. Notable among them being: 

  • The interactive exhibit called “World of Barbie” at Santa Monica, US where visitors can stay at a life-size Barbie house.
  • Mattel, designing all of their products – Uno cards, Cars, etc.- changed to the Barbie theme.
  • Search results for Barbie automatically change to pink.

Similarly, a lot of social media buzz was driven by audience members coming to the theaters all dressed in pink.

NOSTALGIA:   The movie evoked a strong sense of nostalgia among audiences for whom the dolls were a happy memory growing up.

Among other themes, Ryan Gosling’s performance as Ken was unanimously appreciated online and America Ferrera’s monologue and the movie’s soundtrack were the other highlights discussed by netizens.

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EXCELLENT PERFORMANCES: Netizens were mostly effusive in their praise for the whole case, but most of the appreciation was garnered by the lead man –  Cillian Murphy. 

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GREAT FILMMAKING: Like the actors, the technical aspects of the movie were also praised by netizens, like the movie’s editing, cinematography, etc. There were a lot of comments on how they filmed the Trinity Test and how it was something completely unexpected and showed the brilliance of the director Christopher Nolan.

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WHITEWASHING: Some viewers were disappointed that the movie did not fully explore the horrors of the war and that Oppenheimer’s indirect impact on the war was not highlighted.

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Among the other prominent themes, there were a lot of backlashes around the sex scene in the movie; there were science students fondly reminiscing about their Physics lessons from school after watching the movie, and the movie’s run time prompted some online humor as well.

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Irrespective of which movie won the box office and the social media “war,” the buzz around both the movies signals a resurgence in the theatrical release of movies. As Cillian Murphy says – “If they are good films … cinema wins”. So, go and watch the movies and soak in the hype for yourself!

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Authors’ Note

Debasish Sarma –  Debasish is a Senior Manager at Radarr. He is a crime thriller enthusiast who loves playing FIFA in his spare time.

Priyanka Srivastava – Priyanka is an Insights Analyst at Radarr. This Barbie loves scrolling through memes and reels during her free time.